Privacy Policy

Dr. Ben Inc.

Last Updated: August 20, 2025

At Dr. Ben Inc. ("we," "our," or "us"), your privacy matters. This Privacy Policy explains what information we collect through Beni and our website, how we use and protect it, and the choices available to you.

Scope of This Policy

This policy applies to information collected:

When you visit our website at https://beni.health.
Through SMS, phone calls, and other communications sent by or on behalf of Beni.
When your healthcare provider enrolls you in Beni as part of your care plan.

It does not apply to:

Other websites operated by us with separate policies.
Any third-party sites or applications linked from our website.
Information collected outside of Beni's communications system.

1. Our Role in Protecting Health Information

Beni is distributed by healthcare providers to support patient care. Any health information you share through Beni is handled in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Protected Health Information ("PHI") is only disclosed to your provider and trusted business associates under HIPAA rules. Your provider's Notice of Privacy Practices describes in detail how PHI may be used.

2. Who Beni Serves

Beni is designed for patients receiving care through participating providers.

Children under 13: Beni and our website are not intended for children under age 13. We do not knowingly collect information from them. If you believe we have inadvertently done so, please contact us at support@beni.health so we can remove it.

3. Information We Collect

We may collect the following categories of information:

Basic Identifiers: Name, phone number, email address, or similar details.
Care-Related Information: Information you choose to provide to support reminders, check-ins, or provider follow-up.
Device & Technical Data: IP address, browser type, operating system, usage logs, cookies.
Communications Data: Records of SMS consent, call or message history, and opt-out requests (e.g., STOP/HELP).

4. How We Use Information

We use your information to:

Deliver SMS and phone-based reminders, health check-ins, and updates.
Escalate communications to your doctor or practice when necessary.
Improve and maintain the performance of Beni.
Meet our regulatory and contractual obligations.
Communicate program updates or changes.

We do not sell your information.

5. When We Share Information

We may share your information in the following circumstances:

With your healthcare provider and their authorized staff.
With service providers (such as SMS carriers or cloud platforms) who help us operate Beni under confidentiality obligations.
As part of a corporate transaction such as a merger, acquisition, or sale of assets.
To comply with legal obligations, court orders, or regulatory requests.
To protect the rights, property, or safety of Dr. Ben Inc., our patients, or others.

6. SMS and Call Program Details

You must complete and sign a consent form at your healthcare provider's office.
Staff will explain the Beni program and confirm your mobile phone number on the form.
You will receive a confirmation text message after enrollment.
Participation is completely voluntary and you may withdraw consent at any time.
Typical message frequency is 1–4 per week, depending on your care plan.
Standard message and data rates may apply.
You can opt out any time by replying STOP, or request help by replying HELP.
Consent records are maintained in your provider's system.

7. Your Rights and Choices

Depending on where you live, you may have certain rights:

Opting Out of Messages: Reply STOP to stop receiving SMS; HELP for program information.
Access and Deletion: You may request access to or deletion of your personal data by contacting support@beni.health.
California Residents: Under the California Consumer Privacy Act (CCPA), you may request details about our data practices and exercise additional rights.

8. Security Practices and Breach Notification

We use administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take reasonable steps to reduce risks.

Breach Notification: In the event of a data breach affecting your personal information, we will notify you as required by applicable law, including the New York SHIELD Act and HIPAA breach notification requirements.

9. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via SMS, email, or a notice on our website. The date of last revision will always appear at the top of this page.

10. Contacting Us

Questions about this policy or your information? Contact:

Dr. Ben Inc.

Email: support@beni.health