FAQ

Beni is an AI-powered care coordination platform built for primary care practices. It automates patient outreach between visits — through voice calls and SMS — so practices can stay connected with their patients without adding work to their staff.

No. Beni handles routine touchpoints — check-in calls, medication reminders, symptom monitoring — so your staff can focus on patients who need them most. Beni escalates to your team the moment a patient needs a real person.

Beni is distributed through participating healthcare practices. Patients are enrolled by their provider and interact with Beni as part of their ongoing care.

Beni contacts patients through AI-powered phone calls and SMS messages. Each conversation is personalized to the patient's care plan and provider preferences. Calls are designed to feel like a thoughtful check-in, not a robocall.

Practices enroll patients during or after an office visit. Patients provide verbal consent, and Beni handles the rest — sending a confirmation, scheduling outreach, and beginning check-ins automatically.

Beni detects signs of clinical concern during conversations and escalates immediately to the practice — with a full transcript attached. Nothing falls through the cracks.

Yes. Patients can call Beni directly at any time. Beni handles routine questions and escalates to the practice when a human response is needed.

Most practices are up and running within a few days. No IT project required — Beni works alongside your existing workflow.